Below are some common questions we get about orders from Mjkone. If you don’t find your question answered here, please contact us.

  • When will I receive the products I ordered?

We ship goods from overseas warehouses. It takes 1-2 days to prepare the goods. The delivery time depends on how far you are, usually 3-7 days.

  • How do I track my package?

You will get a shipment confirmation email with a tracking number to track your package. If you can’t find the specific shipping status of a package, please contact us and we will solve it for you.

If you didn’t receive the email after checking, email us with the email address or name you used when you placed the order. We will get back to you as soon as possible.

  • Is my online order secure?

Yes! We use standard SSL encryption for all transactions so you can be sure that any information you send us is encrypted before they are sent.

  • My order didn’t arrive, who do I contact?

If your order didn’t arrive as expected we sincerely apologize for this, please contact us right away by email at: or contact online customer service.We will do our best to quickly get your purchase to you.

  • What is the best way to make sure my product lasts long?

All our chairs are designed and made to last long to minimize our carbon footprint. Please follow our recommended product maintenance which gives detailed information for better product longevity.

  • What is the product warranty for your products?

We have a 1 year product warranty and a replacement part warranty. With the 1 year product warranty we handle each case individually with the customer always in mind.

  • Where can I buy Mjkone products?

You can buy our products on our website:

  • Are the Mjkone products easy to put together?

Yes all our products come with a clear instruction manual that carefully explains how to put together the product, also all tools are provided for the assembly of the product. For some products we also prepare extra screws for your convenience.

  • What do I do if my product isn’t covered by the warranty?

If your chair is damaged under the course of the warranty and the cause was not a quality defect we will communicate with you directly to provide replacement parts at a lower cost, also if the product is beyond repair we can offer a replacement at a cost to the buyer. Please contact us directly by phone or email to solve this, we are happy to help.

  • What payment methods do you support?

Currently, we only support PayPal and Credit Card.

  • I need to fix my product how can I get replacement parts?

Please contact us directly and we will use our extensive product knowledge to quickly help you fix your Mjkone product and get you sitting comfortably again.

  • I want to know more about this product. What should I do?

Please email us: Our customer service will answer your questions.

  • When I enter the purchase page, your screen went blank and said tech error, what should I do?

Please check your network settings, if they are all right, you can:

  1. Contact us: we will help you create the orders.
  2. Please reload the page and contact us.
  • If the product is damaged, how do you compensate?

If the product is damaged, we need to see how bad the damage is. You can contact us first and send us photos. We will send the photos to our professional design and production team to decide how bad the damage is, and then arrange a suitable refund as our compensation.