Shipping Policy
Before you buy:
Q: What countries do you ship to?
A: Right now, we only ship to the US (except Hawaii, Alaska, American Samoa, Guam, Marshall Islands, Puerto etc).
Q: Is the shipping free for all items?
A: Yes, all items have free shipping! And no taxes for any order!
Q: What should I do if I get a tech error when I enter the purchase page?
A: Please check your network settings. If they are fine, you can: a. Contact us: Service@mjkone.com. We will help you place the orders. b. Please reload the page and contact us.
Q: What payment methods do you accept?
A: We only accept PayPal and Credit Card for now.
Q: How will my product be shipped?
A: We use FedEx delivery services to make sure your product arrives quickly and safely.
After you buy:
Q: How can I check the status of my package?
A: Get your tracking number from your order details or your email from Mjkone. Due to Covid-19, shipments may be delayed. And the delivery information may be updated slowly or not at all. Please don’t worry, we will do our best to urge FedEx to help you get your goods as soon as possible.
FEDEX CLICK HERE https://www.fedex.com/en-us/home.html
ALL LOGISTICS CHANNEL https://www.17track.net/en
Q: How long does it take for delivery?
A: The product will ship within 1-2 business days after you buy it, and delivery will take about 3-7 business days.
Q: Can you provide a signed receipt certificate?
A: Unfortunately, due to the pandemic, we can’t provide a signed receipt certificate at this time. But we will resume this service once the pandemic gets better. We apologize for any inconvenience this may cause.
Q: Will all the items I ordered be delivered at the same time?
A: If you bought all the items on the same day, we will try our best to make sure they are all delivered at the same time. Products that are bought on different days have a lower chance of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Sorry, we can’t change the shipment information once the product is on its way.
Q: I didn’t get all the products I ordered. What should I do?
A: Please email us right away with your order ID number. Send all information to service@mjkone.com.
When you get it:
Q: What should I do if I get a product that’s different from what I ordered?
A: Please contact customer support at service@mjkone.com.
Q: What should I do if I get a product that’s different from what I ordered?
A: Please email us right away with your order number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to service@mjkone.com.