Received the bed, since it seemed to have over 300 pieces to put together, we waited until a handyman could schedule a time to put the bed together.
On that day, we opened the box and the back panel was cracked as well as the other side of that panel which people could see when opening the bed, the finish had scrapes or it just had blotches where the finish did not take all over it.
I emailed them with these pictures stating the above asking them to contact me to discuss if they were going to send another panel, us send the whole thing back or give us a credit of some sort.
I emailed and called them twice since 1/24 with absolutely no response. Their site says 24/7 excellent customer service and they have not even responded.
So, believe the bed will be great but the company has been horrible in resolving at least MY issue with the damage.