Customer service appears to be non-existent. Multiple emails and voice mails go unanswered, not even acknowledged.
We are very pleased with the look and comfort of these bar stools. At least so far. They were a little taller than my measurements, but it’s working fine. The color matched the decor in our Motorhome perfectly.
I love it. I have a studio apartment, and this is perfect 2 in 1. It’s firm, which is the whole reason I bought it! Also, very fast shipping
Cheaply made. There were 3 stripped out screws from sofa loose in the box, it was bent, 1 cushion has a large snag/tear of the thread that can easily be pulled. Overall not worth the purchase price. Luckily, it was purchased for our cabin and isn't used often.
There’s a middle metal bar that goes across that doesn’t fit, the wooden panels are too short to hold the bed up.
very comfortable couch & easy to unpack
You will really like and enjoy it. It has a great look and the cushions are comfortable. Great buy!
Disappointed one side was bent in. Putting headboard in didn't go down due to smashed in. Would have gotten a five star other than that.
Scam.
I am pleasantly surprised by the quality and assembly of this cabinet bed. Putting it together took two people approximately four hours and the instructions were easy to follow and all the parts were included. We added wood glue to the dowels and drawer bottom to make it more stable. There was some light damage on a few of the panels, but they were in the back and not worth returning. The mattress is reasonably comfortable and with the addition of a topper should be fine. Overall, I am happy with this purchase.
Overall we’re glad to have a bed that’s lower in profile. That is the reason we bought it. But the middle bed Support you constantly stub your toe on. I’m also seeing this bed on Facebook marketplace for $70
My table arrived with chips in the extension leafs and multiple others in the legs. No email response and the phone number says the person you are calling is the available at this time. I would not but from them again. I cannot contact anyone at this company.
Purchased a sofa bed , i noticed damage while unpacking .
Called but recording just states no one is around to receive the call and hangs up , there’s No way to speak to anyone . Emailed with pictures and No response from mjkone ( I bought directly from them ) . Left messages with their instant “ chat” and once again , no response . Terrible customer service , I just want to return the product for a full refund like their website says you can .
We ordered this Murphy bed and received it shipped fairly quickly, although the two boxes arrived two days apart. we had significant damage to six different major parts of the bed that was hidden within the packaging. We contacted the seller and provided documentation in four separate emails, phone calls, and chats. Phone calls were never answered. Chat was never available. And we have not received any email responses. Materials are not solid wood: they are MDF with veneers. Construction is very poor and we are unable to use our Murphy bed. AVOID AVOID AVOID
Shipped fine & looks exactly how I wanted/expected. Comfier than I ever could have thought! Everyone who sits/sleeps on it has a good review!
We love the idea of the fold away bed and all things relative, the thin mattress is fairly comfortable. However, both packages came damaged including damage to the wood in multiple locations and a bent hinge. Customer service was slowly receptive to our requests for help and the bed is now functional. Time will tell if it's sturdy. The USB port seems gimmicky and unnecessary. The product does look nice overall and the storage is useful for the bedding.
I’d also like to add… I tried to upload pics and they would not post. What a strange coincidence.
This is by far the worst purchase I have made in my entire life. I have no words to fully express my disappointment. Let’s begin with assembly. The assembly would have been a breeze if the screws actually lined up. It’s so bad that you can physically see how they don’t match. But I proceed anyway with the hope that it will get better. It doesn’t. The couch looks like it came from wish or Temu. It’s so small my 5 foot daughter can sit all the way back and her legs touch the ground. But if you are short and think this would work for you… WRONG. It is the most uncomfortable thing I have ever sat on. The cushions are hard and lumpy and feel like they are dumping you off the couch. The arm rest are so low they might as well be non existent and the back is the same. The back cushions are cheaply made and don’t hold shape when sitting on. DO NOT BUY THIS!
The holes in the second step are in the wrong position and I can not build the base of the bed. Please answer my multiple refunds requesting a refund or new parts!
This chair was gifted to us per our request through our baby registry and we were so excited to put it in our first baby’s nursery. We were first disappointed as it wasn’t a rocking chair like we hoped but we made do. 3-4wks of having it my partner sits on it with our daughter and reclines it and the welding falls apart. She falls out of the chair and nearly drops the baby. As if that wasn’t bad enough the company gave us the run around and sent us to wal mart since we got it from their website. Then wal mart sent us back here because it was slightly over 30 days by that time. So we did that back and forth for a few weeks. keep emailing the company here on the site and got no luck. Basically out nearly $300 and no one will honor our purchase. Not even an exchange. Horrible company. Horrible Customer Service. Horrible experience.
This bed does exactly what I needed it to do - which is hide away a giant mattress in my tiny office/guest bedroom space. The general structure of the bed is sturdy, but the Bottom pullout drawer is a little on the "cheap" side materials wise. Otherwise this bed is great!!
I am very detail oriented and ordered this bed because of the clean finishing in the pictures and no random parts showing up as an eyesore. But the bed I received has the earful looking telescopic slide tracks on the side and the high contrast hinges all spread on the front edge of the headboard frame. In the picture the sides are supposed to be a flat panel and no hinges show on the frame.
Will address the issue with customer service and come back to comment on that experience.
I received a broken piece (the main piece - H) and still haven't heard back from the company as to getting it replaced, and the mattress itself is going to be replaced because it's just a foam pad. Though, the rest of it came in good condition and looks nice. The instructions have two errors in them and the hardware isn't labeled or the easiest to align with what it represents in the instructions, so check what is what before starting and label the hardware yourself for ease.
The furniture is well made and designed. No complaints there and really satisfied with it.
However I reached out to them because it was damaged during delivery. I suggested a reasonable solution which was to send only the panels that were damaged. But I did not receive a reply after writing them twice.
Would really love to provide a 5 star review but now I have a nice piece of furniture with a huge dent on one side of it. I know it’s not their fault, but it is their responsibility.
This is a good piece and a good buy.